On leadership gist our coach expert in the field of leadership, Arc Nguvan Kyenge ( John Maxwell Certified) unveils “How To Grow Your Business From Feedbacks”
In her explicit presentation, she says, When you want to be the best you learn from the BEST… IF world class Businesses are growing from simple routines as Feedbacks then small business owners can also emulate this to rise to the TOP!!”
Let us read Nguvan Kyenge, full presentation below:
How To Grow Your Business From Feedbacks
Hyatt is a hotel that is well-known for delivering great customer experiences, and it was founded by Jay Pritzker in 1957.
Till date, is a leading American multinational hospitality company that manages and franchises luxury and business hotels, resorts, and vacation properties.
It seems to always know what its users want and when they want it. How do they do this?
It has built its entire brand around CUSTOMER FEEDBACK
one of its top most legacies as it continues to grow, is that it doesn’t lose sight of what’s most important—PEOPLE
Hyatt is a company that believes Care is at the heart of their business, and it’s this distinct people experience that makes Hyatt one of the world’s best hospitality brands.
So what’s the secret on how it connects to serve people better? —reliance on Feedbacks.
When you want to be the best you learn from the BEST…
IF world class Businesses are growing from simple routines as Feedbacks then small business owners can also emulate this to rise to the TOP!!
So here are 6ways you can grow your business through feed backs:
listen and then ask questions. listen to understand not to respond
be in charge of your reactions, you can’t control the customer but you can control yourself !
make sure you understand your client before responding because Your response will either rebuild customer trust or marr it forever
be grateful someone cares enough about your business to lodge a complaint, others would rather just leave with bad blood and bad mouth you everywhere
focus on making things better in the future. and let the customers know. Customers are moved when they know your efforts are geared towards giving them more value for their money!
You are human, and not perfect so say sorry if you erred. It costs you nothing BUT FIXES EVERYTHING!
putting these steps to consistent practice will put your company on a competitive edge and a great rise to the Top!! Like the HYATT!!
See you @ the Top”
Facebook: Arc Nguvan Godeymysyd kyenge